FAQs

Why am I struggling to place a bid in the auction for a Face-Card™?

In order to place a bid in any auction, you MUST first login to your member account or REGISTER for one using the “Register” tab. No bids can be placed without completing this step. That way, we can assure that you receive your prize when you win!

How long do I have to pay for my auctioned product before I lose my spot?

You have a 2-hour window to complete the purchase of your prized Face-Card™ before losing your spot to the next available bidder. Upon termination of the auction, the winner will receive an email inviting you to execute a payment for your product. You may also do this by logging into your member account. Once you’ve paid, your new Face-Card™ will be on its way!

How long is the wait period for my Face-Card™ to arrive?

If you bought a Celebrity or Limited Edition Face-Card™ in an auction or release, it should arrive within 1-2 weeks. If you ordered a personal, customized Face-Card™, it should arrive within 2-4 weeks. Of course, it may arrive sooner depending on shipping flow.

What’s the process to order a Face-Card™?

Everybody should have a Face-Card™. To custom order yours, you’ll need to go the Create Yours NOW tab and choose a base for your Face-Card™. In addition to making your purchase, you’ll want to fill out a Face-Card™ Form in its entirety so our team knows how to make your product unique.

How do I get a Royal Rose Gold or Glorious Gold Face-Card™?

Due to the luxurious nature and very high demand for this product version, there are currently only three ways to accomplish this:

1. Become one of the Celebrity Face-Card™ winners during an exclusive release. *Rules may vary.
2. Become a Face-Card™ Sponsored Partner
3. Purchase one of your own during an official release period. These releases occur periodically and in very limited quantities.

You may direct inquiries related to this subject to info@face-card.co

What are your thoughts?

We’re always working to improve the Face-Card™ and our website. Please feel free to tell us what you love and what needs improvement!

Face-Card™ Form

These details help our team create your personalized Face-Card™
  • This helps create the front of your customized Face-Card™
  • This helps create the front of your customized Face-Card™
  • Accepted file types: jpg, png, pdf, gif, jpeg.
    This helps create the front of your customized Face-Card™
  • Accepted file types: jpg, png, pdf, jpeg.
    Please upload a sample of your signature. This helps create the back of your customized Face-Card™. (A picture or screenshot is perfect)
  • Drop files here or
    Accepted file types: jpg, png, pdf, jpeg.
    Please upload your business logo(s). This helps create the back of your customized Face-Card™!
  • Enter your email so that we can contact you with any questions!
  • Please enter any special information you’d like our design team to know!
  • This helps create the back of your customized Face-Card™
  • Enter your Top 4 emblem choices that describe you (as seen on the “Emblem Catalog” page). Your business logo(s) may be used to replace emblems. This helps create the back of your customized Face-Card™